Despite being located in a business district in Monument, Krugersdorp, the building suffered from severely weak indoor mobile reception, especially for Vodacom users on the lower level where most staff are stationed. Unreliable signal impacted call centre performance, internal team communication, IT operations, HR accessibility, and customer service responsiveness.
Ecomed contacted Bolton Technical to implement a professional, long-term mobile connectivity solution across two phases:
- Lower Level Departments
- Directors’ Offices
The building’s lower level is constructed with dense concrete, metal-supported ceilings, and multiple internal partitions — all of which degraded cellular signal significantly.
During the first site assessment, our signal experts recorded the following pre-installation readings:
- Vodacom: between –117 dB and –121 dB (unusable signal)
- MTN: between –93 dB and –106 dB (very poor to non-existent)
Critical business areas were affected:
- Marketing
- Oxygen Department
- HR & IT
- Reception
- Oxygen Call Centre
The impact of poor reception included:
- Inability to receive or place calls reliably
- Extremely slow or failed mobile data access
- Call centre disruptions during high-demand periods
- Unpredictable communication between internal teams
- Total dependency on WiFi calling, which failed during load-shedding
- Slower response times to medical clients and healthcare partners
It became clear that Ecomed required a multi-network, high-performance, ICASA-approved signal solution.
