1. General Conditions
- At Bolton Technical, we take your customer privacy and security extremely seriously and work hard to safeguard all your personal information. It is our policy to always inform you when and why we collect your personal information and to always handle it securely and responsibly.
- We strictly adhere to U.S. data security and customer privacy standards, laws, and regulations governing domestic e-commerce operations.
- We only use your personal information for the specific purposes for which it was collected.
- We do not store your credit card information on Boltontechnical.co.za or our computer system. We employ a reputable payment processing system to handle all individual payments. We need to ask you for your payment information each time we intend to charge your credit card account.
- We never sell your personal information.
- We do not share your personal information for marketing purposes. We only share your personal information with reputable third parties when required for normal operation of Boltontechnical.co.za.
- You control most personal information we collect by manually submitting it during sale consultations, checkout, customer inquiries, order tracking, product reviews, mailing list subscription, and return requests.
- We may investigate all potentially fraudulent transactions. We may also employ reputable third party solutions to mitigate our exposure to fraud and abuse.
- We regularly review this policy and our compliance with it to provide you with maximum level of shopping convenience and information security. We may periodically amend this policy without prior notice and all such amendments become effective immediately upon posting on Boltontechnical.co.za.
2. Collection of Information
2.1 We only collect customer information that we believe is necessary for normal operation of Boltontechnical.co.za.
2.3 We may unknowingly share your personal information if you include it in publicly viewable areas of the website, including product reviews, questions & answers, or forums.
2.4 We knowingly collect personal information from adults over the age of 18. Minors under the age of 18 may only use Boltontechnical.co.za with direct supervision of a parent or legal guardian.
2.5 You can anonymously access and browse certain parts of Boltontechnical.co.za as a visitor without telling us who you are or revealing your personal information. Placing orders and making product inquiries requires disclosure of your personal information
2.6 We do not save your credit card payment information in our system. The professional payment gateway system we employ securely processes all customer payment we receive. Your credit card information submitted for one-time order payment will not and cannot be retained and reused for future payments.
2.7 We may investigate all potentially fraudulent transactions and request professional third party assistance.
2.8 We utilize professional third party payment encryption and processing technology to securely handle all payment information.
2.10 You may reset your browser to notify you of incoming cookies or to automatically reject them. Most browsers are initially set up to accept cookies, but you can change your browser settings to refuse all cookies, specific website’s cookies, or to warn when a cookie is being sent. If you disable our cookies through your browser settings, some parts of Boltontechnical.co.za may function improperly.
2.11 We may aggregate any information collected from you in a manner that does not identify you individually. Anonymous information records may also be created from personal information by excluding personally identifiable information.
2.12 Our system may record web log information for each page accessed, including IP address, URLs, and timestamps. Web logs help us identify problems, prevent fraud, and improve the quality of Boltontechnical.co.za.
2.13 We take reasonable steps to ensure that we collect and process your personal information timely and accurately but we cannot guarantee.
2.14 You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these promotional emails or by sending us an email titled “opt-out” to email@example.com. Opt-out request will remove your customer information from out mailing lists.
2.15 We may request and collect your personal information, including contact, billing, shipping, and usage information.
2.16 We obtain address information about you from third party sources, such as the US Postal Service, to verify your address so we can properly ship your order to you and to prevent fraud.
2.17 We purchase marketing data about our customers from third parties and combine it with information we already have about you, to create more tailored advertising and products.
2.18 We may obtain credit information about you from reputable third parties to help us with customer authentication and credit-related decisions.
3. Use of Information
3.1 We use your personal information to fulfill your order, communicate with you, send you promotional offers, maintain your customer account, and improve the operation of Boltontechnical.co.za.
3.2 We only use your personal information for the specific purposes for which it was collected.
3.3 We do not sell, rent, or otherwise disclose your personal information to third parties for marketing purposes. We also do not engage in any cross-marketing or link-referral schemes with third parties.
3.6 Customer payment information provided during checkout is used solely for the purpose of the single order transaction. Your credit card information will not be saved in our system and reused for future payments. Once processed, we no longer have access to one-time payment information, with the exception of some refunds which can be processed at a later time.
3.7 We employ a professional credit card and online payment processing company to securely handle all billing and refund transactions. We securely collect and transmit your payment information using leading payment gateway software and Secure Sockets Layer (SSL) encryption technology.
3.9 When you send us email or message communications, we may retain such information in order to process and address your inquiries. We may use your anonymous inquiries or comments for informative or promotional purposes.
3.10 If you opt-out of our mailing list notifications, we will not send you any unsolicited advertising or promotional information.
3.11 We may occasionally send you email or mail notifications about important product information, industry developments, or promotional events.
3.13 Our website may include links to third party websites whose privacy practices differ from ours. We encourage you to carefully read the privacy statement of all linked websites prior to submitting any personal information to them.
4. Sharing of Information
4.1 We do not sell or rent your personal information to third parties for marketing purposes.
4.2 This policy only addresses the disclosure of personal information submitted directly to Boltontechnical.co.za, and in response to our explicit request for such information. If you disclose your personal information to third parties or submit it to public areas of Boltontechnical.co.za, you become subject to their privacy policies.
4.3 Shared user information including product reviews, questions & answers, and forum posts are publicly available so no personal information meant to be private should be submitted there. Please do not post any information that you do not wish to be publicly visible to the public areas of Boltontechnical.co.za.
4.5 We may employ professional third party providers to assist us with the development and operation of Boltontechnical.co.za which may expose them to customer information, including user personal information. These third party affiliates are subject to strict confidentiality agreements with us and other legal restrictions that prohibit using or disclosing any Bolton Technical information for purposes other than the delivery of contracted services.
4.6 We rely on professional credit card processing companies to handle all credit card payments. We do not store your credit card account information in our system. You must reenter your payment information during each payment transaction. All credit card information is securely transmitted to a payment gateway provider via Secure Sockets Layer encrypted connections.
4.7 We may include links to external websites if such links are deemed useful to maintain, protect, or improve Boltontechnical.co.za. This policy applies to our website only. Other websites have different privacy practices. We are not responsible for, or have any control over, the privacy policies of other websites to which you may be linked to from Boltontechnical.co.za. We encourage all users to read privacy policies of all websites visited.
4.8 We may aggregate anonymous user data and use it for internal analytics or disclose it to third parties for marketing or other purposes. Such aggregate anonymous data does not contain any information that could be used to personally identify or target specific Bolton Technical customers or visitors.
4.12 We may also disclose your personal information as required by law, to ensure safety of other users and our website, and as required by potential mergers or acquisitions.
4.13 When using Google Checkout or Paypal Checkout to finalize your order, you will provide your credit card number directly to Google or PayPal which are governed by their own privacy policies.
4.14 Boltontechnical.co.za and its shopping cart solution are hosted by a reputable US-based e-commerce platform provider which enables data collection, transfer, and processing to facilitates your shopping and ordering process but does not otherwise use your personal information.
5. Information Security
5.1 We treat our customer data as our most valuable asset and protect it the best we can. We employ industry standard security solutions to protect it against loss, corruption, and unauthorized access, during transmission, storage, and processing. We use advanced data security methods to protect user data from unauthorized access by individuals attempting to illegally access or use your information.
5.2 We have put in place reasonable virtual and physical procedures to safeguard the user data we collect, store, and transmit. Since no method of electronic transmission or storage is entirely secure and reliable, we cannot guarantee complete security and integrity of your data. Perfect security does not exist in any environment, virtual or physical. Your use of Boltontechnical.co.za demonstrates your acceptance of this risk.
5.3 We use advanced data security solutions to protect your financial information during customer checkout and order processing. Our payment system utilizes a secure payment gateway technology preventing us from having to store your credit card information and Secure Sockets Layer encrypted connections protecting personal data during each order transmission.
5.4 You must be aware that unauthorized third parties may unlawfully attempt to intercept or access customer data, including your personal Information. Although we work very hard to protect your privacy, we cannot guarantee and you should not expect that your personal information will always remain private.
5.5 If a major security breach occurs and we believe that the security of our customers’ personal information has been compromised, we will notify all affected Bolton Technical’ users via email. We may investigate all attempted and actual security breaches and will cooperate with law enforcement authorities and applicable internet security agencies to identify and prosecute all serious perpetrators.
5.6 All of your personal information and user content submitted to Boltontechnical.co.za is securely stored on servers located exclusively in the United States.
5.8 Your customer account is protected with a password which you are obligated to keep confidential and change from time to time.
5.9 Even if you decide to delete your personal information from Boltontechnical.co.za or terminate your customer account with us, your user information may still exist in other parts of our website, our web logs, our backups, our trusted third party vendors, and various public archives. Although we make reasonable efforts to secure all current and past customer data, we cannot guarantee its complete security at any point in time.
5.11 If you have any questions regarding the security on your information on our website, you can message us through the “About Us” footer page or by emailing us at admin@Boltontechnical.co.za.
6. User Inquiries
6.2 If you have any privacy concerns, please contact us directly by clicking the “About Us” link located in the footer of most pages and completing the “Contact Us” section or by emailing us through the “email us” link in the header of most pages. You may also email your privacy concerns to sales@Boltontechnical.co.za or write to Bolton Technical, Privacy Matters, 6 Arklow Rd, Founders Hill, Edenvale, 1609, South Africa.
6.3 Contacting us will not cause you to receive any marketing material, unless you specifically request it. We will not use your name, address, or email for any purpose other than to respond to your inquiry.
6.4 We will try to respond to all user inquiries via email or mail within 7 days from receiving such inquiries.
6.5 We may use your anonymous comments or questions in our informative or promotional content, without your consent or prior notice.
6.7 Complete removal of your customer information and user content from all areas of Boltontechnical.co.za is not feasible or practical. Some user information may continue to exist in our accounting system, customer database, backup files, third party payment systems, search engine backup files, and public archives. After terminating your customer account, your personal information may only remain available to select Bolton Technical personnel, Wilson Electronics personnel, and reputable third parties.
6.8 To opt out off receiving marketing information from us regarding current and future deals please send us an email with “OPT OUT” subject to sales@Boltontechnical.co.za.
6.9 Should you object to any part of this policy or its subsequent modifications, or become dissatisfied with Boltontechnical.co.za in any way, your only recourse is to immediately discontinue use of Boltontechnical.co.za. We keep Boltontechnical.co.za and this policy simple and transparent so you can decide if using Boltontechnical.co.za is right for you.